Holland America is known to have some of the best facilities and services onboard to accommodate guests with disabilities, thereby making their vessels and their cruise vacation experiences more accessible. In future posts, we’ll go into how they serve the blind, the deaf, and those with special dietary needs. Today, we’re going to focus on wheelchair accessibility.
Tenders. Sometimes, ships have to anchor a distance from the port rather than dock. In this situation, small boats (the ship’s tenders) bring passengers from the ship to shore. In Alaska, this will happen in Sitka and Icy Strait Point. You can get a complete list of Holland America’s tender ports around the world by clicking here.
Of the 15 ships in the Holland America fleet, 12 of them are equipped with wheelchair-accessible tenders. Of the 12, 7 cruise the Alaskan waters. In other words, all their ships that sail in Alaska are equipped for wheelchair tender and they are:
1. ms Amsterdam
2. ms Oosterdam
3. ms Statendam
4. ms Volendam
5. ms Westerdam
6. ms Zaandam
7. ms Zuiderdam
Note that in certain conditions such as weather, the ship’s location, or the weight of the passenger, it may not be safe to go to shore. The decision is left to the captain.
Public rooms are all wheelchair accessible. As are elevators and designated public washrooms.
Staterooms that are wheelchair accessible have roll-in showers, shower seats and heavy-duty handrails. These rooms are limited and based on availability.
For more information regarding wheelchair accessibility onboard Holland America, contact our office at 1-800-565-2784.